A Cloud-Based Framework for Connected Governance

The advancement of various computer technologies has led to the migration of traditional governance to e-governance that enables the citizens to access the government services through Internet. Although, Information and Communication Technologies (ICT) act as backbone for e-governance in helping the government meet its citizens’ needs through efficient service delivery, e-governance lacks the crossagency communication as the e-services are offered by the government agencies independently. A better version of e-governance is c-governance (connected governance) in which the government agencies are connected and offer an integrated service to the citizens. Cloud is now a leading technology that enables collaboration across agencies and seamlessly integrated services. This chapter suggests the importance of adopting cloud technologies for c-governance and presents a discussion of the existing government clouds of Singapore and UK. A c-governance framework is also presented to illustrate how the cloud deployment and service models can be adopted for c-governance.